Troubleshoot if you can’t received or sent email suddenly

T
roubleshoot if you can’t received or sent email suddenly. There are some reason why suddenly you can not received email like maintenance on BlackBerry Infrastructure, your provisioning card deactivate or your service book is corrupt or many else. You can try some tips to recognize or solving this problem. For sure your signal must be GPRS / EDGE / 3G (Capital letter), if it is not try this :

1. Register on network :

a. On device menu click option.
b. Click Advanced Option.
c. Click Host Routing table.
d. Click Menu > Register now.

2. Hard Reset :

a. Remove battery.
b. Wait for a while.
c. Put battery and reboot.
d. Try point number 1.

3. Log in to your account user BIS like www.indosat.blackberry.com,
depend on your Provider :

a. On menu box click service book.
b. Click send service book.

If all above not solving, maybe something problem with network problem, provisioning problem or your card softblock, you can contact your service provider.


M. Arief Gustianto

How to solve if media card not recognized ?

M
edia card not recognized ? this is the tips you can try :

1. Click Option.

2. Click Setting > Media Card / Memory.


3. Please make sure this : Media Card Support: On, Mass Storage
Mode Support: On, Auto Enable Mass Storage: Yes / Prompt.

4. Save the settings and exit.

5. Maybe you can try hard reset.

If this not work, you can try to format your media card :

1. Click Options > Media Card / Memory.

2. Press the menu key and select format.


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Problem signal lowercase (gprs/edge)

P
roblem signal lowercase (gprs/edge)





1. Please do :
• Turn power off.
• Release Battery, put the battery again.
• Turn on

2. Not solve ?, Please manual update location :
• Choose manual network : Menu > Option > Mobile Network > Network Selection
Mode > Manual
• Choose your operator.
• Then check the signal, set to automatic again.

3. Not solve ?, register Host Routing Table on handheld :
• Menu > Options > Advance Options > Host Routing table
• Menu > Register Now

4. Not solve ?, contact provider, maybe the problem on they network.


M Arief Gustianto

Delete “delete items” folder from Handheld BlackBerry

H
ow to delete “delete items” folder from Handheld BlackBerry ?. If your mailbox full memory this will impact to your email circulation, you can’t send and receive. For information, mailbox memory include inbox, sent and delete items, so if you have delete inbox or your sent item, this is not reduce the memory.

The problem is if you in out office or not in front of your desktop, you must delete the “delete items” folder.

This is how you will do :

1. Click message > click BlackBerry symbol > Option >



2. Click Email Reconciliation >



3. Click BlackBerry Symbol > click purge delete items




Walah !!! Now you have reduce your mailbox memory.

Information from www.blackberry.con


M Arief Gustianto

Need to know with wireless reconcile message

I
f email in Handheld not deleted and on the desktop have deleted, this is often caused by :

1. Status wireless reconcile off, please check that on BES server or Handheld is enable, try on BlackBerry device to set, Go to Message > Options > Email Reconciliation. If you using BlackBerry Internet Service please read this first

Source Wireless deletes Save Sent Items Wireless read/unread status
Microsoft® Outlook® Web Access Yes Yes Yes
Microsoft Exchange Yes Yes Yes
IBM® Lotus® Domino® Yes Yes Yes
Microsoft MSN® Hotmail® (HTTP) Yes Yes Yes
CS2000 (AOL® software) Yes Yes Yes
POP3 Yes No N/A
IMAP4 Yes In some cases Yes

2. Do not “hard delete” email from desktop before between handheld and the desktop have reconcile automatic, this is need some time to do, maybe at least 15 minutes. Then if you doing “hard delete” before than range time, this will cause problem with wireless reconcile message. “Hard delete” it is mean delete message on “delete items” folder.
3. Problem with the Desktop [CMIME] service book not functioning properly on handheld. Please delete the Desktop [CMIME], go to Option > Advanced Options > Service Book > Delete it. On BES server, open BlackBerry Manager > ITAdmin > Resend Service Book.


This information from www.BlackBerry.com


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Desktop Troubleshooting

D
esktop Troubleshooting

Tips from www.blackberry.com
1. Confirm the handheld-to-computer connection
Confirm that the handheld connects properly to the desktop computer. This step is important for the
troubleshooting steps that are outlined in this section. To verify the connection between the handheld and
the desktop computer, complete the following steps:

1. Confirm the handheld is properly connected to the computer.
2. Close and re-open the BlackBerry Desktop Manager software on your computer.
3. Verify the handheld is detected.
5. Synchronize your handheld and desktop applications
Synchronizing your handheld with your desktop applications will verify that the information is up to date in
each location. To synchronize your handheld and desktop applications, complete the following steps:
1. Connect the handheld to the desktop.
2. Open the desktop manager and double-click the Intellisync icon. The Intellisync window appears.
3. Click Configure PIM. The Handheld Configuration window appears.
4. Select the application check boxes you want to synchronize.
5. Click OK. The Intellisync window appears.
6. Verify the Synchronize PIM option is selected.
7. Click Synchronize Now.
2. Send a test message from your email account
• Send yourself a test message from your email client. If you receive the message in your handheld Inbox,
this verifies your mail server is able to process internal messaging.
3. Send an email message and peer-to-peer message from your handheld
Confirm that you send messages from your handheld to your desktop email account, or to other handheld
users:
1. Send a test email message from your handheld to your desktop email account.
2. Verify the email arrives in your Inbox and on your handheld.
3. Send a peer-to-peer message to another handheld or to your handheld to verify it is sent and received
successfully.
4. Verify your messages are being redirected to your handheld
To verify that your messages are being redirected to your handheld by selecting one of the following options
based on your email redirection method:
• BlackBerry Enterprise Server: Check with your BlackBerry Server administrator to verify the server is
online and operating as expected.
• BlackBerry Desktop Redirector: Confirm the BlackBerry Desktop Redirector software is running on the
computer and it displays a status of Running.
• BlackBerry Internet Service: Contact your service provider to verify the account is provisioned correctly.
5. Run the Application Loader
Running the application loader will allow you to verify that your applications are loaded correctly. To run the
application loader, complete the following steps:
Warning: Back up your handheld data using the Backup and Restore utility before you complete the
following steps.
1. Connect the handheld to the desktop.
2. Open the desktop manager and double-click the Application Loader icon. The Application Loader
appears.
3. Click Next.


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Handheld troubleshooting steps

Problem BlackBerry handheld ? This is some tips from www.blackberry.com,

1. Check the signal strength
Checking the signal strength of your handheld will verify whether or not your handheld has a strong enough
signal to send and receive wireless information. To verify the signal strength of your handheld, complete the
following steps:
1. Turn on your handheld.
2. Click the Options icon. The Options screen appears.
3. Click Status. The Status screen appears.
4. In the Signal field, verify the value is less than 100dBm. A weak signal shows a number higher than
100dBm, such as 111dBm.
Note: For java™-enabled BlackBerry handhelds, verify GPRS, 1X or NXTL network status indicators appear in
the status section of the screen.
2. Reset your handheld
Reset your handheld by completing one of the following steps:
• Press the Alt key + the Shift key + the Backspace key simultaneously
• Insert a paper clip into the reset hole, located beneath the battery cover, to perform a hard reset. On
some handhelds the reset hole is located the back of the handheld.
3. Check Network Settings
Checking the network settings on your handheld will verify that your handheld is properly configured to
send and receive information on the wireless network. To check network settings, complete the following
steps:
For Java-enabled handhelds:
1. On your handheld, click the Options icon. The Options screen appears.
2. Click Network. The Network screen appears.
3. Click Scan for Networks and verify the handheld is running on the correct network.
For C++-enabled handhelds:
1. On your handheld, click the Options icon. The Options screen appears.
2. Click Network Settings. The Network Settings screen appears.
3. In the Radio field, verify the value is set to On.
4. Verify the correct country is displayed for Roaming.
5. Verify the Status is active.
6. Click the track wheel. A menu appears.
7. Click Register Now and verify the handheld registration request is sent.
Contact your service provider if you are unable to register the handheld, unable to connect to the correct
network, or do not have the correct options displayed in Roaming or Status fields.


M Arief Gustianto